Information Technology Blog

How unified communications help provide better customer service

Traditional desktop phones are on the way out, as companies discover that unified communications software now provides additional and more convenient ways to communicate and share messages with employees and clients.

“When Voice over Internal Protocol (VoIP) was introduced, many capabilities were promised. With the recent uptick in real-time communication services — instant messaging (IM), presence information, video conferencing, speech recognition, etc. — being used in conjunction with non-real-time communication — voicemail, email and fax, we’re finally seeing some of those capabilities being implemented and the promises of VoIP finally being delivered,” says Jeff Beller, IT and telecom consultant with Skoda Minotti Technology Partners.

Beller recently shared some of his technology insight with Smart Business about unified communications and how it enables companies to be more efficient.

Click here to read the full article: How unified communications help provide better customer service

For more information on unified messaging systems and how they can improve communication in your business, please contact Skoda Minotti Technology Partners by calling 440-449-6800.

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